Privacy Policy

Last updated: April 2026

FusionHub Studios Pty Ltd ("FusionHub", "we", "us", or "our") operates the FusionHub Studios platform and mobile applications. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of information:

• Personal information: Name, email address, phone number, date of birth
• Account information: Username, password (encrypted), profile details
• Payment information: Billing details processed securely via Stripe (we do not store card numbers)
• Usage data: Class bookings, attendance history, app interactions
• Device information: Device identifiers, operating system, app version
• Communications: Messages sent through the platform

2. How We Use Your Information

• To provide and operate the FusionHub platform and mobile apps
• To process payments and manage memberships
• To send booking confirmations, reminders, and notifications
• To communicate important updates about your account or our services
• To improve our platform and user experience
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Your gym or studio: Studio owners and staff can see your profile and booking information
• Stripe: For payment processing (subject to Stripe's Privacy Policy)
• Twilio: For SMS notifications (subject to Twilio's Privacy Policy)
• Brevo: For email communications (subject to Brevo's Privacy Policy)
• Legal authorities: Where required by Australian law

4. Data Storage & Security

Your data is stored on secure servers hosted in Australia. We use industry-standard encryption (TLS) for all data in transit and at rest. Access to personal data is restricted to authorised personnel only.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6. Data Retention

We retain your personal information for as long as your account is active or as required by law. When you delete your account, your personal information is anonymised within 30 days.

7. Cookies

Our web platform uses cookies and similar technologies for authentication, session management, and analytics. You can disable cookies in your browser settings, though this may affect functionality.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.